Auditor slams Fire Safety at East Kent Housing.

East Kent Housing (EKH) fire safety has been slammed by its auditor East Kent Audit Partnership. EKH is the largest Arms Length Management Organisation (ALMO) in the UK managing the 17,000 social housing stock, for the four councils of Canterbury, Dover Shepway & Thanet.

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EKH is an outsourced housing management organisation, with limited public accountability and transparency, which manages the council housing stock of Canterbury, Dover, Thanet and Shepway councils. Shepway District Council’s (SDC) representative on the Board is Cllr David Owen (pictured above), also Chair of the Audit & Governance Committee and Chairman of the Council at SDC.

According to a report produced by the East Kent Audit Partnership which provides internal audit services for Canterbury, Dover, Thanet and Shepway councils, EKH has failed to deliver an acceptable fire risk assessment management service to it’s 17,000 tenants (see pages 12,13 & 14 of the document). This will be discussed at SDC’s forthcoming Audit & Governance Committee on March 7th.


The report based on audit inspections in the autumn of 2017 identifies several major management failures including –

 • Fire risk assessments have not been kept up to date in respect of follow ups based on the suggested dates shown in the original assessments that were carried out in 2014 by an external company. This has meant that outside contractors are now being used with some internal resources to carry out new Type 3 fire risk assessments on all locations with an expected completion date of October 2017 to renew every fire risk assessment for each location whether or not it is in date or out of date.

There has been no central pulling together of the works that have been carried out across locations to reflect the impact that they have had on the original fire risk assessments. • There is no central monitoring of the outstanding actions for each location at the time of this audit.

The new single system is not able to assist in record keeping of fire risk assessments which has meant that a separate software solution is being procured. 

The auditors rightly point out that “Since the tragic event happened at Grenfell Tower in 2017, fire safety has become a high priority” and that council tenants have a right to know that their homes are safe.


However, it would appear from the problems identified by the auditors that the management of fire risk assessments and associated record keeping by East Kent Homes has been operating at a level which is far below that which should be expected by a good and responsible landlord.

This shameful, and downright dangerous, failure of fire risk assessment management was of such a concern to the auditors that they classified East Kent Homes’ Fire Risk management systems as having only “limited assurance”.

Limited assurance is defined by the auditors as “significant errors or non-compliance with many key controls not operating as intended resulting in a risk to the achievement of the system objectives”. So clearly the fire risk management systems at East Kent Homes doesn’t just need a little tweak here and there to put them right. They are, in fact, profoundly dysfunctional and unfit for purpose and could potentially put the health safety of tenants at risk. Just as the alleged failures of the outsourced Kensington and Chelsea Tenant Management Organisation have been reported to have contributed to the heart-breaking tragedy of Grenfell Tower.

The question must be asked why the senior management team of East Kent Housing:

  • Deborah Upton – Chief Executive EKH (pictured below left)

  • Mark Anderson – Director of Property Services (Joined EKH) Nov 16)

  • Matt Gough – Director of Customer Services (Joined EKH Jan 2017)

  • Charlotte Spendley Head of Finance – (now Head of Finance at SDC) (pictured right)

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who together are reportedly paid in the region of £350,000 a year, allowed the management of a function as critical as fire risk assessment, to collapse into such an appalling state of dysfunctionality.

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Also EKH made a lost of £1,357,000 million between April 16 & March 17. In 2015/16 losses amounted to £1,155,000 million according to the Accounts registered at Companies House

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We call upon the Shepway Tenant representative Nigel Lawes (pictured) who sits on the Board and Cllr David Owen to demand an urgent investigation into this matter, especially bearing in mind that after the tragedy of Grenfell Tower, fire safety and fire risk assessment was supposed to be the top priority of all social landlords throughout the country – except perhaps at East Kent Housing which clearly has serious problems in managing this critical issue.

But it’s not just the apparent failings of East Kent Housing which have allowed this unacceptable and dangerous situation to develop. According to the auditors there is a lack of monitoring of East Kent Housing by the “four partner authorities” (Dover, Canterbury, Thanet, Shepway councils) who set up this organisation in the first place and to which they pay about £15 million a year in management fees. Senior managers at these “four partner authorities” should have been monitoring “the outstanding actions and expected costs” of the fire risk assessment process, but, according to the auditors, it would appear that they didn’t.


The crux of this appalling, unacceptable and frankly dangerous situation at East Kent Housing is that when public services such as social housing are outsourced and passed on to other organisations to run they become progressively less and less accountable and transparent in the way that they are managed and the democratic control and scrutiny which used to exist when services were directly provided by the Council becomes almost non-existent.

Lack of democratic control and scrutiny and a reduction in accountability and transparency allow for poor management to thrive and mistakes to go unchecked, which in turn can, and sometimes does, lead to tragedy. That’s why we believe the outsourcing and privatisation of public services should be halted immediately and that organisations such as East Kent Housing should be closed down and liquidated. Just as the Kensington and Chelsea Tenant Management Organisation was closed down and liquidated.

The Shepwayvox Team


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1 Comment on Auditor slams Fire Safety at East Kent Housing.

  1. As EKH “failed to deliver an acceptable fire risk assessment management
    service ” then I wonder how that affects EKH’s and the tenant’s insurance policies?

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