P & R could lose £6.3 million pound contract with Folkestone & Hythe District Council?
Back in May, then in June and October of this year we made it clear there were issues with the P & R Gas Servicing & Heating Installation contract.
In an unprecedented move Folkestone & Hythe District Council (F&HDC) have placed a tender on the Kent Business Portal that they are potentially looking for a new Gas Servicing & Heating Installation company to potentially replace P & R, who could lose their £6.3 million pound contract they signed with F&HDC; which began on the 1st April 2017.
P & R are the company who service all the Gas Boilers and Install them in all the Council owned properties across the district. Their work should be checked and signed off by representatives of East Kent Housing. However, it would appear this may not have been happening.
Back in May 2018 – there were emerging issues with this contract. Tenants then and now continue to inform us of the poor service they have received from P & R.
48 Hours and counting without heating and hot water. I have two babies at home. How do contractors think this is acceptable?
EKH. As per your normal form another broken promise broken. No one turned up after I was assured 3 times they would come last night. Vulnerable disabled adult left in a house with not heating or hot water. Again P & R lie. Enough is enough I have had enough over the year of your incompetence and no more of your placatory letters will work. Time for the press I think.
“they have a duty to offer Value for Money to their residents”…. Do you actually think the SDC Tories actually understand that?
The Shepwayvox Team refreshes the parts of the local media neither the Herald or the Express can reach. Well done to you all.
As an EKH tenant all I can honestly say is that my experience with P & R was absolutely rubbish. Imho they should have never been taken on and I hope Folkestone & Hythe District Council have the balls to get rid of them.
There were similar issues at Romney House, accommodation for the elderly, in Dymchurch. The company P & R told one resident that they didn’t have anyone available with sufficient skills to fix the failed central heating system, which finally took over two weeks to sort out. It became clear that EKH do not appear to have staff capable of over seeing such incidents, reacting or even skilled enough to manage such incidents. The ‘problem’ was a simple valve change and thermostat replacement!
This is a result of poor contract specifications and lack of expertise in the trade to be able to manage the contract properly as well as inefficient office processes.
Combine this with the poor conditions of the stock and inadequate budget to bring it up to standard it’s a perfect storm.
EKH use bullying tactics over their contractors and I’m aware that one manager has even employed companies their children work for when ‘it wasn’t made worth their while’ to retain the incumbent.