P & R lose £27 million contract due to overcharging.

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EXCLUSIVE

The Shepwayvox Team can exclusively reveal that P & R Installation Company Limited five year £27 million pound gas maintenance and installations contract with Canterbury, Dover, Folkestone & Hythe and Thanet District Councils – overseen by East Kent Housing –  will be terminated in July due to overcharging issues and a failure to meet customer service satisfaction levels.

This should comes as no surprise to any of you who have read our blog over the last year.

In Dec 2018 documents leaked to the Shepwayvox Team showed that the auditor, East Kent Audit Partnership could give no assurance for the P & R contract with an annual value of £4.2 million.

Tenants and leaseholders in the Councils properties managed by East Kent Housing complained vociferously and finally there voices have been heard. In Nov 2018 it was reported in the national press that a Grandmother had died of hypothermia due to no heating caused by a cock up between P & R and East Kent Housing. It is also know a complaint is with the ombudsman about potential carbon monoxide poisoning allegedly caused by P & R to fit a flue properly.

It is known that Dover District Council are looking for a new contractor (for and on behalf of Canterbury City Council, Folkestone & Hythe District Council & Thanet District Council.) DDC are looking to appoint a suitably qualified and experienced contractor for heating systems servicing, maintenance and inspections with installation works. The tender opened on Monday 8th April and will close on the 8th May 2019.

The estimated  start date is the 3rd July 2019 and the end date is the 31/03/22.  There is an option to extend the contract for the new contractor for a further 12 months.

East Kent Housing manage nearly 17,000 properties, comprising of both individual domestic and sheltered schemes for the elderly and disabled. They are the largest ALMO in the country.

Coming back to P&R, according to their parent company Bilby’s website, won the contract on the following grounds:

  • Financial standing

  • Previous experience on similar contracts

  • A can-do attitude by all staff members

  • Previous winners of multiple customer service awards

  • The flexibility and enthusiasm to deliver on tight deadlines

  • Ability and experience to integrate all 4 councils’ asset data into a joint working operating system with transparency throughout

P & R also have contract with

  • Guiness Partnership

  • London & Quadrant Housing Association

  • Gallions Housing Association

  • Royal Borough of Greenwich

  • Phoenix Community Housing

  • Paradigm Housing

  • Amey (MoD properties in three regions)

Should these Councils and housing associations have concerns about potential overcharging? That is for them to discover.

The Shepwayvox Team

Journalism for the People NOT the Powerful

About shepwayvox (804 Articles)
Our sole motive is to inform the residents of Shepway - and beyond -as to that which is done in their name. email: shepwayvox@riseup.net

3 Comments on P & R lose £27 million contract due to overcharging.

  1. Mrs Angry // April 12, 2019 at 09:34 // Reply

    P & R are an awful company to deal with. Said they’d installed Carbon Monoxide meter, a few weeks later an audit company came to check P & R’s work and guess what? No Carbon Monoxide meter. The meter was on the paperwork and no doubt they billed for it. Well done to the Shepwayvox Team for being tenacious and seeing this story through to the end. Thanks for all your help.

  2. Wow at long last. The jerks who left a sorry we missed you notice on my door when I was on Holiday – I had emailed EKH to tell them I would be away – only to return to find the house burgled. Morons!

  3. well done

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